CS-225 Computer End User Support

Credits: 3
Terms: Fall
Description: Addresses professional and interpersonal skills needed by technicians who support and manage hardware and software information systems. Customer service, troubleshooting, help desk operation; product needs analysis, evaluation, purchases and installation; technical documentation and training skills.
Prerequisites: Pass CS-120 or placement in CS-121; pass WR-095 or placement in WR-121.
Outline: CS-225.rtf